Microsoft Dynamics CRM for Your Business

Microsoft Dynamics CRM for Your Business

Microsoft Dynamics CRM for Your Business

Microsoft Dynamics CRM delivers sales, marketing and service tools that help you drive your business forward. Learn more at msft.it/DynamicsCRM Other videos in the series include: Microsoft Dynamics Marketing Drives Results http://youtu.be/zR1oTpIjA5Q Microsoft Dynamics CRM Helps You Help Your Customers http://youtu.be/b5vLvU-iULo Microsoft Dynamics CRM for Sales Productivity http://youtu.be/e5F-x9u_fb4

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How to Measure First Call Resolution

Contact center agents handle a high volume of customer service interactions on any given day, making efficiency a challenge. Many contact centers place a great emphasis on first call or contact resolution, also known as FCR, demanding that agents do all they can to resolve cases quickly. The trouble is that all too often, the quality of the customer experience...
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