Microsoft Dynamics CRM helps Grant Thornton member firms deliver better value to clients

Microsoft Dynamics CRM helps Grant Thornton member firms deliver better value to clients

Microsoft Dynamics CRM helps Grant Thornton member firms deliver better value to clients

To distinguish Grant Thornton International Ltd (GTIL) from its larger competitors, its member firms must maintain closer relationships with—and deliver personalized attention to—their clients. The independent member firms of GTIL are deploying Microsoft Dynamics CRM to facilitate collaboration around sales, marketing, and customer service. The solution has driven an increase in the number and size of sales wins, while helping the firms offer better value to clients and maintain consistency in a complex environment. To see the full case study, visit this link - https://customers.microsoft.com/Pages/CustomerStory.aspx?recid=7149

By Vocalcom

7 Essential Skills Every Call Center Agent Should Master

The definition of great customer experience may be evolving everyday, but one point remains the same: Skilled agents are always essential. As customers continue to demand authentic and humanized experiences, every brand needs to ensure that its call center agents have the proper skills to deliver excellent service. Here are seven skills every agent, through proper training, should master for...
View Full Article
Questions?
We can help.