Microsoft Dynamics CRM Helps You Help Your Customers

Microsoft Dynamics CRM Helps You Help Your Customers

Microsoft Dynamics CRM Helps You Help Your Customers

Creating products your customers love? Our goal is to help our customers deliver amazing customer service, because every interaction matters. Learn more about how Microsoft Dynamics CRM helps you deliver amazing customer service at dyn.ms/CRMseYTo. Other videos in the series include: Microsoft Dynamics Marketing Drives Results http://youtu.be/zR1oTpIjA5Q Microsoft Dynamics CRM for Sales Productivity http://youtu.be/e5F-x9u_fb4

By Vocalcom

Top 10 Customer Engagement Trends for 2016 - Part 2

As described in our previous blog post, contact centers are set to experience shifts in customer engagement strategy in 2016. Here are the remaining five trends to follow in the new year. Big data. With big data analytics, companies are able to analyze a mix of complex data sets from various sources to gain critical insights into customer behavior. This...
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