Microsoft Dynamics CRM Online 2015 Update 1 - Service New Features

Microsoft Dynamics CRM Online 2015 Update 1 - Service New Features

Microsoft Dynamics CRM Online 2015 Update 1 - Service New Features

This training will focus on Service new features in Microsoft Dynamics CRM Online 2015 Update 1 including the following topics: Channel Engagement Framework, Entitlements and Parature Integration. http://community.dynamics.com/crm All videos in the series: Microsoft Dynamics CRM Online 2015 Update 1 - Customizations New Features http://youtu.be/NJgRctOncuA Microsoft Dynamics CRM Online 2015 Update 1 -  Application New Features http://youtu.be/Wj_d06ynMNY Microsoft Dynamics CRM Online 2015 Update 1 - CRM Office Integrations New Features http://youtu.be/stzxMtW4zH0 Microsoft Dynamics CRM Online 2015 Update 1 - Folder Based Email Tracking New Features http://youtu.be/6dfv7PJgB5s Microsoft Dynamics CRM Online 2015 Update 1 - CRM for Phone New Features http://youtu.be/BWEnjPtk-9E Microsoft Dynamics CRM Online 2015 Update 1 - SharePoint Integration New Features http://youtu.be/Iph1NmSc5F0 Microsoft Dynamics CRM Online 2015 Update 1 - Yammer Integration New Features http://youtu.be/OMjQFcIJf90 Microsoft Dynamics CRM Online 2015 Update 1 - CRM Online Administration New Features http://youtu.be/VmGH3npdjSo Microsoft Dynamics Marketing 2015 Update 1 New Features and Enhancements Training http://youtu.be/vpvw08tDHlY Microsoft Dynamics Social Engagement Update 2015 1 New Features http://youtu.be/Kj9cPf3MWDM Installation and Configuration for Microsoft Dynamics Marketing Connector for Microsoft Dynamics CRM http://youtu.be/dVo2D6dJDAE Microsoft Dynamics CRM Online 2015 Update 1 - CRM SDK New Features http://youtu.be/L7MRO7ttRIM

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Giving a New Meaning to the Customer Experience

As call center agents know, there is a lot more to customer service than merely picking up the phone and going through the motions. Agents need to be in tune to basic cultural and geographic sensitivities. For foreign agents who are not completely immersed in a country’s culture, however, this can be very difficult—especially if you operate on a 12-hour...
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