Microsoft Dynamics CRM proljeÄe '14. PoboljÅ¡anja reda Äekanja

Microsoft Dynamics CRM proljeÄe '14. PoboljÅ¡anja reda Äekanja

Microsoft Dynamics CRM proljeÄe '14. PoboljÅ¡anja reda Äekanja

Donosimo videopregled kako voditelji službe za korisnike mogu postaviti redove čekanja za višekanalno, automatizirano stvaranje slučaja na temelju e-pošte i društvenih kanala u sustavu Microsoft Dynamics CRM. U njemu se objašnjava i definiranje privatnih redova čekanja, postavljanje uloga za automatsko stvaranje slučajeva te pregled svih redova čekanja pomoću mreže za upravljanje uslugama. Dodatne informacije: http://go.microsoft.com/fwlink/?LinkID=394323 http://www.CRMcustomercenter.com

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The Benefits of WebRTC for the Contact Center

In the modern contact center, agents communicate with customers over many more channels as they did in the past. No longer is it necessary to handle customer service concerns only by phone as many contact centers today embrace the omnichannel experience to connect via SMS, chat, social media, email, and video as well. For this reason, it’s more important than...
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