Microsoft Dynamics CRM proljeÄe '14. PoboljÅ¡anja reda Äekanja

Microsoft Dynamics CRM proljeÄe '14. PoboljÅ¡anja reda Äekanja

Microsoft Dynamics CRM proljeÄe '14. PoboljÅ¡anja reda Äekanja

Donosimo videopregled kako voditelji službe za korisnike mogu postaviti redove čekanja za višekanalno, automatizirano stvaranje slučaja na temelju e-pošte i društvenih kanala u sustavu Microsoft Dynamics CRM. U njemu se objašnjava i definiranje privatnih redova čekanja, postavljanje uloga za automatsko stvaranje slučajeva te pregled svih redova čekanja pomoću mreže za upravljanje uslugama. Dodatne informacije: http://go.microsoft.com/fwlink/?LinkID=394323 http://www.CRMcustomercenter.com

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8 Tips to Deliver an Effortless Customer Experience in 2015

[spb_text_block pb_margin_bottom="no" pb_border_bottom="no" width="1/1" el_position="first last"] Brands often aim to deliver excellent customer service, but statistics show that customer experience is taking priority—or should. Forrester Research reports that 90% of customer experience decision makers feel that a good experience is critical to their company’s success, while 63% believe its importance has risen. CEB further reports that 94% of customers who...
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