Microsoft Dynamics GP 2015 New Features in Business Intelligence

Microsoft Dynamics GP 2015 New Features in Business Intelligence

Microsoft Dynamics GP 2015 New Features in Business Intelligence

This video will cover the new features in Business Intelligence released in Microsoft Dynamics GP2015 including SmartList Designer- refreshable Excel reports, navigation integration with Management Reporter, Management Reporter integration options and Business Analyzer.

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Mobility in the Virtual Call Center

The bottom-line is unquestionably important for any call center hoping to gain new customers and retain those that they already have. So, what can call center managers do to strengthen that bottom line? Simply put, know the difference between ease of experience and satisfaction, which often comes down to the experience customers have when they reach the call center. With...
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