Approvals - Microsoft Dynamics Marketing 2015 Update General New Features

Approvals - Microsoft Dynamics Marketing 2015 Update General New Features

Approvals - Microsoft Dynamics Marketing 2015 Update General New Features

This video describes the new Approvals features in the Microsoft Dynamics Marketing 2015 Update. http://community.dynamics.com/product/crm/f/32.aspx

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How to Measure First Call Resolution

Contact center agents handle a high volume of customer service interactions on any given day, making efficiency a challenge. Many contact centers place a great emphasis on first call or contact resolution, also known as FCR, demanding that agents do all they can to resolve cases quickly. The trouble is that all too often, the quality of the customer experience...
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