Microsoft Dynamics Marketing Spring '14 Administration in Office 365

Microsoft Dynamics Marketing Spring '14 Administration in Office 365

Microsoft Dynamics Marketing Spring '14 Administration in Office 365

This quick video shows you step-by-step how to create new Microsoft Dynamics Marketing subscriptions in Office 365, issue licenses, add users, and define security permissions. Learn 3 scenarios for adding different types of new users.

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7 Ways to Optimize First Call Resolution KPIs

Of all the metrics measured in contact centers to improve customer service, first call resolution, or FCR, remains a frontrunner. Also known in today's omnichannel world as "first contact resolution," the principle of resolving a customer's issue quickly and thoroughly essentially defines great customer experience while further cutting costs and increasing efficiency for contact centers. However, when time is so...
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