Microsoft Social Engagement Alerts

Microsoft Social Engagement Alerts

Microsoft Social Engagement Alerts

Microsoft Social Engagement includes an alert system that notifies users when a post or trend meets the users' alert criteria.  In this video, Philippe Kieffer demonstrates the two types of alerts - posts and trends - and how to configure them in Microsoft Social Engagement. For more information about Microsoft Social Engagement alerts, visit http://www.microsoft.com/en-us/dynamics/social-engagement-help-and-training/default.aspx and http://go.microsoft.com/fwlink/?LinkId=506601

By Vocalcom

Don’t Make Your Customers Wait! The Benefits of Vocalcom Virtual Hold and Callbacks

How many times have you experienced being placed on hold when contacting customer service, only to hear repeatedly that an agent will soon be available? Or worse, receiving an automated message saying that the wait will take another five minutes, and then five minutes more, and that a high call volume is resulting in longer-than-usual wait times? People don’t have...
View Full Article