Microsoft Social Engagement helps you turn challenges into new opportunities

Microsoft Social Engagement helps you turn challenges into new opportunities

Microsoft Social Engagement helps you turn challenges into new opportunities

In a socially connected world, engagement with your customers can happen anywhere or anytime. Microsoft Social Engagement puts powerful social tools in the hands of your sales, marketing, and service teams — helping them gain insight into how people feel about your business and proactively connect on social media with customers, fans and critics. Visit http://dyn.ms/crmsocial for more information.

By Vocalcom

Predicative Dialers Outshine Manual Call Center Options

For those looking to ramp up their call center technology, there are many different techniques, solutions and types of software available. Some businesses, however, are reluctant to let go of tried-and-true tactics that – while proven to work – aren’t necessarily as effective or successful as more advanced, disruptive options that have been brought to market. This is especially true...
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