Microsoft Social Engagement helps you turn challenges into new opportunities

Microsoft Social Engagement helps you turn challenges into new opportunities

Microsoft Social Engagement helps you turn challenges into new opportunities

In a socially connected world, engagement with your customers can happen anywhere or anytime. Microsoft Social Engagement puts powerful social tools in the hands of your sales, marketing, and service teams — helping them gain insight into how people feel about your business and proactively connect on social media with customers, fans and critics. Visit http://dyn.ms/crmsocial for more information.

By Vocalcom

How Do You Define Excellent Customer Service?

Customers are at the heart of any company’s success, yet often they are not made a priority. Accenture reports that 66% of customers switch brands due to poor service, while Insight Squared found that a stunning $41 billion is lost by U.S.-based companies every year due to poor customer service. What makes such a figure truly dismal is the fact...
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