Microsoft Social Engagement helps you turn challenges into new opportunities

Microsoft Social Engagement helps you turn challenges into new opportunities

Microsoft Social Engagement helps you turn challenges into new opportunities

In a socially connected world, engagement with your customers can happen anywhere or anytime. Microsoft Social Engagement puts powerful social tools in the hands of your sales, marketing, and service teams — helping them gain insight into how people feel about your business and proactively connect on social media with customers, fans and critics. Visit http://dyn.ms/crmsocial for more information.

By Vocalcom

What Moore's Law Has In Common with the Contact Center

For many contact center managers, the prospect of figuring out how best to utilize contact center agents in dealing with Facebook and Twitter messages and wall posts and direct messages can be a daunting task. It’s easy to fondly recall the days when e-mail was the new big thing that contact centers had to additionally manage. Now, today’s multi-channel call...
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