Microsoft Social Listening 2014 R2 New Features

Microsoft Social Listening 2014 R2 New Features

Microsoft Social Listening 2014 R2 New Features

This video describes the new features in Microsoft Social Listening 2014 R2. http://community.dynamics.com/crm/default.aspx

By Vocalcom

Social Media: A Core Business Element for Contact Center Success

Customer experience management is critical to a company’s success. A large part of this involves tailoring service programs to incorporate channels of communication based on individual customer’s preferences. One such channel is social media – and it’s becoming increasingly popular. In a recent survey commissioned by market research firm Aberdeen Group on trends impacting contact center services, it was found...
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