Microsoft Super Bowl Commercial 2015: Estellaâs Brilliant Bus

Microsoft Super Bowl Commercial 2015: Estellaâs Brilliant Bus

Microsoft Super Bowl Commercial 2015: Estellaâs Brilliant Bus

Estella Pyfrom brings technology access to kids, literally. Her Brilliant Bus is a mobile learning station that gives under served communities access to the technology that will help them reach their potential. Join us as we celebrate empowering stories of people who achieve their goals, helped in part by Microsoft technology. What can you do? Watch more #empowering videos here: http://awe.sm/gLwvC Subscribe for more Microsoft videos: http://msft.it/YTsubscribe

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The Call Center Manager's Role in Handling Customer Complaints

Customer complaints and problems, service agents are trained and empowered to solve most them on their own using business rules that are preset in a company’s call center software. There are some service recovery situations, however, in which the conversation needs to be escalated to a manager. The manager has three key responsibilities during an escalated call: 1.       Satisfy the...
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