Microsoft Thought Leader Series: Marie Huwe

Microsoft Thought Leader Series: Marie Huwe

Microsoft Thought Leader Series: Marie Huwe

Marie Huwe, GM of Integrated Marketing at Microsoft Dynamics, shares her insights on social selling, sales productivity and her view of the future of social selling. This series is presented by Microsoft Dynamics. To learn more, visit http://Microsoft.com/Dynamics

By Vocalcom

Contact Center Research Overwhelmingly Points to the Need for Outperformers

It doesn’t take a rocket scientist to understand that agent performance within the contact center should be top of mind. Now, results from a recent Knowlagent survey confirm what contact center managers have been screaming for years: “We want outperformers!” In fact, an overwhelming 96 percent of contact center executives said that improving the performance of their agents was either...
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