Mike Martinez Accepts the #IceBucketChallenge

Mike Martinez Accepts the #IceBucketChallenge

Mike Martinez Accepts the #IceBucketChallenge

Petrina Wong from Canada nominated Mike Martinez, leader of the iTams for AI. Here he is accepting the challenge

By Vocalcom

A Look Back at This Year's Top Performing Service Channels

There is great emphasis being placed on having as many service channels as possible within the 21st century call center; however, some may not have every option at their fingertips if they’re being restricted by archaic technology. When it comes to manpower and the implementation of call center software, it’s important to know which service channels are top performing and...
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