MIMO 2025: A 10x or 100x Capacity Multiplier?

MIMO 2025: A 10x or 100x Capacity Multiplier?

MIMO 2025: A 10x or 100x Capacity Multiplier?

Introduction: David M. Payne, Chairman, Marconi Society, Director, Optoelectronics Research Center, University of Southampton . Speakers: Arogyaswami Paulraj, Professor Emeritus, Stanford University, Marconi Fellow (2014); John Cioffi, Stanford Professor Emeritus, Chairman and CEO, ASSIA, Marconi Fellow (2006); Helmut Bölcskei, Professor, ETH Zurich; Thomas Marzetta, Group Leader, Bell Labs Alcatel-Lucent Moderator: Robert Lucky, Former Executive Director, Communications Sciences Research Division, AT&T Bell Labs, Marconi Fellow (1987).

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5 Ways to Deliver Optimum Omnichannel Customer Service

Many brands nowadays embrace a multichannel approach to customer engagement. However, merely being present on multiple channels does not ensure great customer experiences, as some channels are often not optimized for meaningful content or lack the consistent agent support customers look for. In this regard, the distinction between multichannel and omnichannel is significant: omnichannel customer service stands for true, consistent...
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