MIMO 2025: A 10x or 100x Capacity Multiplier?

MIMO 2025: A 10x or 100x Capacity Multiplier?

MIMO 2025: A 10x or 100x Capacity Multiplier?

Introduction: David M. Payne, Chairman, Marconi Society, Director, Optoelectronics Research Center, University of Southampton . Speakers: Arogyaswami Paulraj, Professor Emeritus, Stanford University, Marconi Fellow (2014); John Cioffi, Stanford Professor Emeritus, Chairman and CEO, ASSIA, Marconi Fellow (2006); Helmut Bölcskei, Professor, ETH Zurich; Thomas Marzetta, Group Leader, Bell Labs Alcatel-Lucent Moderator: Robert Lucky, Former Executive Director, Communications Sciences Research Division, AT&T Bell Labs, Marconi Fellow (1987).

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Just How Many Customers Can You Lose Out on Without First Call Resolution?

Everyone in the business world knows that time is money, which is exactly why it’s essential to optimize your call center operations and initiatives – especially when it comes to first call resolution (FCR). FCR should be an integral part of your call center operations and objectives. Research has shown that just a one percent improvement in first call response can...
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