Mobile Moments

Mobile Moments

Mobile Moments

ow as a company, do you identify, prioritize, and deliver service in the mobile moments of your customers? Find out more: forr.com/mms-video

By Vocalcom

Why Your Call Center Staff Secretly Wants a Cloud-Based Solution

The cloud has disrupted the technological landscape ever since it first emerged onto the scene. As a call center manager, we’re sure you’ve heard a number of great reasons why you should consider taking your call center operations to the cloud…but have you considered what your employees have to say? One of the greatest benefits of a virtual, cloud-based call...
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