Mobile Will Transform Your Business

Mobile Will Transform Your Business

Mobile Will Transform Your Business

Julie A. Ask, Forrester VP, Principal Analyst discuss the importance of mobile and how the proliferation of mobile devices has increased your customers' expectations. Learn how to serve your customers' digital needs at their moment of need, visit: solutions.forrester.com/digital-business

By Vocalcom

Eighty Percent of Shoppers Prefer Cross-Channel Communication

The world of customer service is competitive, there’s no two ways about it. Therefore, when it comes to trying to make your call center applications as effective as possible, it’s imperative that not just one source of communication is depended on to reach clients. In fact, a new NCR poll reveals that 70 percent of retailers believe customers are more...
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