Mobile Will Transform Your Business

Mobile Will Transform Your Business

Mobile Will Transform Your Business

Julie A. Ask, Forrester VP, Principal Analyst discuss the importance of mobile and how the proliferation of mobile devices has increased your customers' expectations. Learn how to serve your customers' digital needs at their moment of need, visit: solutions.forrester.com/digital-business

By Vocalcom

The International State of the Contact Center

The telecom industry is certainly not unaffected by the revolutionary whirlwind known as globalization. As the world becomes smaller and networks of communication and business become more diverse, contact centers are experiencing immense growth on an international scale. This progressive movement is evidenced by a series of recent developments taking place across the globe.   For example, in response to the...
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