Mobile Will Transform Your Business

Mobile Will Transform Your Business

Mobile Will Transform Your Business

Julie A. Ask, Forrester VP, Principal Analyst discuss the importance of mobile and how the proliferation of mobile devices has increased your customers' expectations. Learn how to serve your customers' digital needs at their moment of need, visit: solutions.forrester.com/digital-business

By Vocalcom

7 Rules for Effective Customer Service Communication

In customer service interactions, communication means everything. Whether a customer needs help with a product purchase or is completely frustrated to the point of leaving the brand, customer service agents need to use the right skills to connect with customers in a way that leaves them calmer, satisfied, and confident in the brand. Here are seven rules for effective customer...
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