Modern Marketing with Microsoft CMO Chris Capossela

Modern Marketing with Microsoft CMO Chris Capossela

Modern Marketing with Microsoft CMO Chris Capossela

Microsoft CMO Chris Capossela’s Convergence 2015 general session focused on Microsoft's marketing transformation – lessons, mistakes, and best practices. As Capossela put it, “there are things that go far beyond technology”. Learn more at http://microsoft.com/convergence

By Vocalcom

There's Only One Way to Knock Down Lengthy Call Center Wait Times

One of the more useful aspects of the troubled roll-out from the Affordable Care Act is that its rocky start has required organizations nationwide to re-assess their existing call center solutions and determine what they need to do in order to ensure that issues are addressed as efficiently as possible.   For MNsure, Minnesota’s new health insurance exchange, calls have...
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