Modernizing IT Service Management with Remedyforce

Modernizing IT Service Management with Remedyforce

Modernizing IT Service Management with Remedyforce

Join Remedyforce customers, Dex Media and Mitchell International, and the Remedyforce Product team for a panel discussion on how to create the ideal services hub for your IT ecosystem. During this fast paced, interactive session, you'll learn about the value of extending your Force.com investment to IT, integrating Salesforce and AppExchange apps with Remedyforce, and modernizing your approach to IT Service Management (ITSM) Additionally, you'll hear how real world companies are transforming their approach to ITSM with Remedyforce, the most secure, stable, scalable ITSM app available in the market. Customers will also discuss why they choose Remedyforce over other cloud-based ITSM solutions.

By Vocalcom

Exploring Automation in Customer Service

Oftentimes, it can seem that the most efficient and useful tools for contact center agents can also be the most frustrating for customers. When customers place phone calls to a contact center, they do so with the hope of speaking to a real, live attendant. But, as anyone who’s worked in this space knows, the number of agents to callers...
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