Motivating The Human Heart Of Your Digital Business Transformation

Motivating The Human Heart Of Your Digital Business Transformation

Motivating The Human Heart Of Your Digital Business Transformation

Forrester analyst David Johnson discusses the psychology behind big organizational changes, and one of them is the potential for resistance and anxiety in your organization's workforce. He shares insight into what companies can do to minimize this resistance and anxiety. To learn more about how Forrester can help on the path to digital mastery, visit: solutions.forrester.com/digital-business

By Vocalcom

How Are You Following Up and Acting on Customer Feedback?

With the exponential growth of Web-based interaction and the proliferation of the Internet, fostering customer collaboration should now be easier than ever. In this same vein, gathering feedback and complaints from customers interacting with your center software becomes that much easier; however, knowing this information isn’t enough. The most important aspect to customer relations is the responsibility of company action....
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