Move to a hosted contact centre in the cloud

Move to a hosted contact centre in the cloud

Move to a hosted contact centre in the cloud

Interview with Adam Johnson, Business Development Manager at Voxbone

By Vocalcom

Why a Cloud Contact Center Is No Longer Just a Perk

Years ago, the cloud was either a myth or an advanced, new perk for call center managers looking to get a leg up on the competition. In 2008, the adoption rate of cloud-based contact center solutions was a mere 2.2 percent; however, by 2011, that figure more than doubled to 5.9 percent, and by the end of 2015, it’s expected...
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