Move to a hosted contact centre in the cloud

Move to a hosted contact centre in the cloud

Move to a hosted contact centre in the cloud

Interview with Adam Johnson, Business Development Manager at Voxbone

By Vocalcom

In the World of Contact Centers, More May Not Be Merrier

We’ve all heard the saying, “the more the merrier.” In the world of the contact center, though, this phrase is often met with more than a little ambivalence. For example, the more customer loyalty you have, the better; however, the more systems your company operates on, the worse. That’s exactly what happened for one client of ours – teleservices provider...
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