Multichannel Customer Interactions

Multichannel Customer Interactions

Multichannel Customer Interactions

Customers want flexibility. They want to choose how to contact you. Serve them better with a blended multichannel solution that delivers great experiences one interaction at a time.

By Vocalcom

Maintaining a Call Center That Expects the Unexpected

What happens when your company’s website experiences such a drastic glitch that it could lose thousands of dollars in just minutes? Such an occurrence happened to the U.S.’s largest retailer Walmart, whose website – due to an internal error – was offering items at an almost 100 percent discount when compared to what they were originally priced at. For example,...
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