Multichannel Customer Service: The Wells Fargo Way

Multichannel Customer Service: The Wells Fargo Way

Multichannel Customer Service: The Wells Fargo Way

Providing consistent multichannel support isn't easy. George Larribas, executive vice president, Wells Fargo Bank, chats with 1to1 Media about the steps Wells Fargo is taking to build its multichannel customer service strategy, along with lessons learned. Sponsored by inContact.

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The Internet of Things - The Shift From Reactive to Proactive Customer Service

In the modern age, consumers are used to smartphones and computers as devices featuring a wireless connection. However, rapid developments in technology have given rise to the Internet of Things, or IoT-when the internet is connected to physical objects, rendering them "smart objects" with the ability to sensor, process, and act upon data. While many everyday objects are already equipped...
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