Multichannel Customer Service: The Wells Fargo Way

Multichannel Customer Service: The Wells Fargo Way

Multichannel Customer Service: The Wells Fargo Way

Providing consistent multichannel support isn't easy. George Larribas, executive vice president, Wells Fargo Bank, chats with 1to1 Media about the steps Wells Fargo is taking to build its multichannel customer service strategy, along with lessons learned. Sponsored by inContact.

By Vocalcom

The Extensive Uses of In-store Kiosks This Holiday Season

As the holidays roll around, more opportunities for just about everything customer related become available for companies eager to ramp up revenue. Shopping explodes this time of year, and so do all of the support functions that go along with it. When gathering ideas on how to deal with your enterprise’s specific needs, an answer is available that you might...
View Full Article