Multichannel Customer Service: The Wells Fargo Way

Multichannel Customer Service: The Wells Fargo Way

Multichannel Customer Service: The Wells Fargo Way

Providing consistent multichannel support isn't easy. George Larribas, executive vice president, Wells Fargo Bank, chats with 1to1 Media about the steps Wells Fargo is taking to build its multichannel customer service strategy, along with lessons learned. Sponsored by inContact.

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Cloud Services are the Future of Customer Experience

For some time now, multiple sources have claimed that the demand for cloud services is on a steady rise, with Market Monitor projecting that the market would reach nearly $20 billion by the close of 2016. Now, according to the most recent Salesforce 2016 State of IT Report, cloud services are not only in high demand but have been declared...
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