Netiquette News - December 2014

Netiquette News - December 2014

Netiquette News - December 2014

http://www.NetworkEtiquette.net This is the Holiday Edition of the Netiquette Newsletter with stories about Cyber Monday, Best Practices: Social Media, Mobile & Search, Netiquette, and the best social network on the internet, ello.co.

By Vocalcom

The Double A's of Customer Complaints: Acknowledge and Apologize

Understanding, sympathy, empathy and compassion – these are all valuable and necessary traits for a customer service rep; however, these emotions can easily get lost while interacting with a particularly rowdy customer. Even more, today’s call center interaction is much different than that of yesteryear, where it now involves multiple lines of communication, including social, Web and mobile. To ensure...
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