Netiquette Rules - Intro

Netiquette Rules - Intro

Netiquette Rules - Intro

This video is an introduction to practicing proper Netiquette by David Chiles.

By Vocalcom

All customers are looking for today, is an omni-channel brand

Running a successful multichannel contact center depends on many factors, but treating customers the same way across all channels is key to doing it right. In the modern-day contact center, customer service representatives are accustomed to engaging in a multichannel strategy rather than handling customers solely by phone. With the prevalence of social media networks and technologies such as SMS,...
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