- Website Trailer - Website Trailer - Website Trailer This is a website trailer. It is an introduction to Netiquette for by David Chiles. Netiquette is the social code of the Internet, Network Etiquette. The rules are Internet Etiquette guidelines for everyone. Everyone could use a little Netiquette!

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Teaching Compassion to Achieve Satisfactory Call Resolution

There’s nothing that calms an upset customer more than genuine compassion. For instance, “I’m so sorry that happened to you” or “I apologize, let me take care of that for you” can oftentimes be the remedy to a fuming person on the other end of the line. Call center reps must have a thick skin because they deal with rejection...
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