- Website Trailer - Website Trailer - Website Trailer This is a website trailer. It is an introduction to Netiquette for by David Chiles. Netiquette is the social code of the Internet, Network Etiquette. The rules are Internet Etiquette guidelines for everyone. Everyone could use a little Netiquette!

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Employ Live Agents: 45 Percent of Customers Will Thank You For It

Recent statistics have shown that almost half of customers prefer communicating with live agents as opposed to self-service. Why is this the case? Perhaps it’s because most customers feel that self-service is inadequate in some cases and, as such, options to speak with an agent in real-time – including live Web chat – are growing in popularity. For companies looking...
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