- Website Trailer - Website Trailer - Website Trailer This is a website trailer. It is an introduction to Netiquette for by David Chiles. Netiquette is the social code of the Internet, Network Etiquette. The rules are Internet Etiquette guidelines for everyone. Everyone could use a little Netiquette!

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Fifty-eight Percent of Customers Communicate with Companies via E-mail

Every customer-centric call center manager knows that digital channels are becoming increasingly popular for customer service. The prevalent use of smartphones, for example, brings the opportunity for individuals to contact others without actually speaking on the phone. E-mail is one such example of this. People who buy products marketed through e-mail are shown to spend 138 percent more than people...
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