New Customer Insights: Billing on Salesforce1

New Customer Insights: Billing on Salesforce1

New Customer Insights: Billing on Salesforce1

Salesforce helps you understand everything about your customers, so shouldn't you use it for the most sensitive part of the customer experience – your customer invoices? In this special Dreamforce edition of Family Feud (yes, you read that correctly), you’ll see how you can use Salesforce to get complete visibility into your customer lifecycle, including quotes, orders, invoices and renewals. Learn how to overcome customer billing challenges for any product, service and industry. You'll also receive a complimentary copy of the "Ultimate Guide to Revenue Management," and the winning “Family” will get a Bruno Mars prize pack and VIP access to the Apttus Green Zone.

By Vocalcom

The Benefits of WebRTC for the Contact Center

In the modern contact center, agents communicate with customers over many more channels as they did in the past. No longer is it necessary to handle customer service concerns only by phone as many contact centers today embrace the omnichannel experience to connect via SMS, chat, social media, email, and video as well. For this reason, it’s more important than...
View Full Article