New to Dreamforce

New to Dreamforce

New to Dreamforce

First time heading to Dreamforce? Join Dreamforce Conference Chair, Julie Liegl and Scott Owens, developer of the Dreamforce Mobile App to get the lowdown on how to do your first Dreamforce right!

By Vocalcom

Fast Facts that Could Save You From Bad Customer Service

What would you consider the top threats to your contact center? It shouldn’t take long to identify bad customer service. This is where the majority of contact centers feel vulnerable, and it’s not hard to understand why. In fact, 89 percent of buyers have switched to a competitor after receiving bad customer service and 86 percent would pay more for...
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