New to Dreamforce

New to Dreamforce

New to Dreamforce

First time heading to Dreamforce? Join Dreamforce Conference Chair, Julie Liegl and Scott Owens, developer of the Dreamforce Mobile App to get the lowdown on how to do your first Dreamforce right!

By Vocalcom

Giving a New Meaning to the Customer Experience

As call center agents know, there is a lot more to customer service than merely picking up the phone and going through the motions. Agents need to be in tune to basic cultural and geographic sensitivities. For foreign agents who are not completely immersed in a country’s culture, however, this can be very difficult—especially if you operate on a 12-hour...
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