New to Dreamforce

New to Dreamforce

New to Dreamforce

First time heading to Dreamforce? Join Dreamforce Conference Chair, Julie Liegl and Scott Owens, developer of the Dreamforce Mobile App to get the lowdown on how to do your first Dreamforce right!

By Vocalcom

A Closer Look at Why Complexity is Today's Biggest Multi-Channel Challenge

If you’re involved in the contact center industry, you’ve most likely heard the customer request for multi-channel customer service; however, 40 percent of companies aren’t hearing their customers clearly. According to Econsultancy’s Multi-Channel Customer Experience Report, 40 percent of organizations say that complexity prevents them from improving their multi-channel service or from considering more advanced call center applications, solutions and...
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