Next at Microsoft Podcast Ep. 3 - Fun and Games with a Mad Man

Next at Microsoft Podcast Ep. 3 - Fun and Games with a Mad Man

Next at Microsoft Podcast Ep. 3 - Fun and Games with a Mad Man

Check out the full episode at https://wp.me/p5qjnp-dFj On this episode of the Next at Microsoft podcast, actor Rich Sommer (a.k.a. Harry Crane from AMC’s “Mad Men”) joins us to discuss working on the show, his passion for gaming and how he’s using technologies like Skype to get more done.

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Gamification in the Contact Center: A Motivator for Agent Success

In the business world, keeping customers satisfied is indeed a major key to success. However, one should not ignore the fact that employee motivation plays a large role in creating customer satisfaction. In the contact center industry, agents play a significant role in fostering and maintaining customer satisfaction, and one of the major current trends in the industry focuses on...
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