Next at Microsoft Podcast: The Evolution of Design

Next at Microsoft Podcast: The Evolution of Design

Next at Microsoft Podcast: The Evolution of Design

Listen to the full episode at http://blogs.microsoft.com/next/2015/03/11/the-next-at-microsoft-podcast-ep-2-philosophy-of-design/ On this episode of the Next at Microsoft podcast, principal researcher Bill Buxton and principal designer Kat Holmes discuss design philosophy and how they envision our personal relationships with technology will evolve.

By Vocalcom

Just How Many Customers Can You Lose Out on Without First Call Resolution?

Everyone in the business world knows that time is money, which is exactly why it’s essential to optimize your call center operations and initiatives – especially when it comes to first call resolution (FCR). FCR should be an integral part of your call center operations and objectives. Research has shown that just a one percent improvement in first call response can...
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