OData Feed in in Microsoft Dynamics Marketing

OData Feed in in Microsoft Dynamics Marketing

OData Feed in in Microsoft Dynamics Marketing

Don't miss this video on how to implement OData Feeds to your business process in Microsoft Dynamics Marketing. Karan Srivastava explains step-by-step how they can be used to provide essential analytics to marketers. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx, and http://go.microsoft.com/fwlink/?LinkId=394323.

By Vocalcom

7 Ways to Optimize First Call Resolution KPIs

Of all the metrics measured in contact centers to improve customer service, first call resolution, or FCR, remains a frontrunner. Also known in today's omnichannel world as "first contact resolution," the principle of resolving a customer's issue quickly and thoroughly essentially defines great customer experience while further cutting costs and increasing efficiency for contact centers. However, when time is so...
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