Oklahoma City Thunder's Game-Winning Frontline Staff Relationship Strategy

Oklahoma City Thunder's Game-Winning Frontline Staff Relationship Strategy

Oklahoma City Thunder's Game-Winning Frontline Staff Relationship Strategy

In this 30-minute webcast, Pete Winemiller, senior vice president of guest relations for the NBA's OKC Thunder, details the franchise's game-winning front-line staff engagement platform, "EEC—Educate, Evaluate, Congratulate." Sponsored by TeleTech.

By Vocalcom

7 Reasons CRM is Key to Driving Great Customer Experiences

Delivering great customer experiences begins with knowing your customers. Keeping notes on purchase history, updating contact information, and analyzing feedback surveys are among the many tasks contact center agents are often in charge of. In today's omnichannel world, agents and customers alike need better ways to keep information organized. For contact centers, a CRM solution is the perfect answer to...
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