Oklahoma City Thunder's Game-Winning Frontline Staff Relationship Strategy

Oklahoma City Thunder's Game-Winning Frontline Staff Relationship Strategy

Oklahoma City Thunder's Game-Winning Frontline Staff Relationship Strategy

In this 30-minute webcast, Pete Winemiller, senior vice president of guest relations for the NBA's OKC Thunder, details the franchise's game-winning front-line staff engagement platform, "EEC—Educate, Evaluate, Congratulate." Sponsored by TeleTech.

By Vocalcom

6 Essential Steps for Reducing Customer Churn

Customers nowadays have so many choices when it comes to choosing brands, making it challenging for companies to deliver greater customer experiences than their competitors. Showing appreciation for happy customers through loyalty programs and marketing offers may keep these customers satisfied, but what about your unhappy customers?Customer churn is a dismal reality when these customers are ignored, stifling brand growth...
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