Oklahoma City Thunder's Game-Winning Frontline Staff Relationship Strategy

Oklahoma City Thunder's Game-Winning Frontline Staff Relationship Strategy

Oklahoma City Thunder's Game-Winning Frontline Staff Relationship Strategy

In this 30-minute webcast, Pete Winemiller, senior vice president of guest relations for the NBA's OKC Thunder, details the franchise's game-winning front-line staff engagement platform, "EEC—Educate, Evaluate, Congratulate." Sponsored by TeleTech.

By Vocalcom

Is Your Contact Center Struggling with System Disparity?

Managers, administrators and execs are constantly on the lookout for the next best call center software; one that will unlock the secret to all of their communication and integration woes, one that will allow for flexibility in supporting multi-channel engagement and one that boasts practical applications for their disparate systems. However, it seems like there’s a rather widespread problem when...
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