Omni Channel Customer Experience for Business Agility

Omni Channel Customer Experience for Business Agility

Omni Channel Customer Experience for Business Agility

The Communications Industry is in the middle of a transformation. Customers want instant access to the latest available offerings through any channel, the ability to personalize those offerings to their preferences, and the instant gratification of getting what they bought at the point of sale. In this video, Salesforce and Accenture’s executives share where the industry is headed.

By Vocalcom

Four Telemarketing 'Red Flags' to Watch Out For

The Better Business Bureau (BBB) recently reported on yet another scam involving vulnerable seniors. In this one, disreputable companies called the elderly and coerced them to part with sensitive information in order to get a “free” medical alert system. As a result, the victims turned over bank and credit card information to “verify” their identity, and monthly charges for fictional...
View Full Article