Omni Channel Customer Experience for Business Agility

Omni Channel Customer Experience for Business Agility

Omni Channel Customer Experience for Business Agility

The Communications Industry is in the middle of a transformation. Customers want instant access to the latest available offerings through any channel, the ability to personalize those offerings to their preferences, and the instant gratification of getting what they bought at the point of sale. In this video, Salesforce and Accenture’s executives share where the industry is headed.

By Vocalcom

Realizing the Impact of Employee Retention and Recognition

Any customer-savvy call center manager knows that his or her employees are not just numbers or statistics. Your staff – no matter how big or small – comprises the heart of your business. It’s one of your company’s most valuable assets (after all, the way you treat your employees is a future reflection of how they will treat your customers)....
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