Omni Channel Customer Experience for Business Agility

Omni Channel Customer Experience for Business Agility

Omni Channel Customer Experience for Business Agility

The Communications Industry is in the middle of a transformation. Customers want instant access to the latest available offerings through any channel, the ability to personalize those offerings to their preferences, and the instant gratification of getting what they bought at the point of sale. In this video, Salesforce and Accenture’s executives share where the industry is headed.

By Vocalcom

Tips and Tricks of Today's Top Performing Customer Service Organizations

Customers comprise the heart of any thriving, growing business; if their needs aren’t properly being met, you can bet business performance is on the decline. In today’s day and age, customers empowered with tools like social media have increased expectations and hold a lot more influence over a company’s success. This change in dynamic is why many executives have focused...
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