Omni Channel Customer Experience for Business Agility

Omni Channel Customer Experience for Business Agility

Omni Channel Customer Experience for Business Agility

The Communications Industry is in the middle of a transformation. Customers want instant access to the latest available offerings through any channel, the ability to personalize those offerings to their preferences, and the instant gratification of getting what they bought at the point of sale. In this video, Salesforce and Accenture’s executives share where the industry is headed.

By Vocalcom

7 Tips for Customer Satisfaction with Live Chat

With the many channels available for customer service these days, those with the quickest responsiveness seem to win the most. An eDigital Customer Service benchmark study found that live chat has the highest satisfaction level of all customer service channels, while a Forrester report found that 44% of customers claimed that having a live person assist them in the middle...
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