Omni Channel Customer Experience for Business Agility

Omni Channel Customer Experience for Business Agility

Omni Channel Customer Experience for Business Agility

The Communications Industry is in the middle of a transformation. Customers want instant access to the latest available offerings through any channel, the ability to personalize those offerings to their preferences, and the instant gratification of getting what they bought at the point of sale. In this video, Salesforce and Accenture’s executives share where the industry is headed.

By Vocalcom

If Only Predictive Dialers Could Forecast Our Future

For longer than we care to admit, our culture has been fascinated with the prospect of the future. Interestingly, a very common thread in every single type of forecast – whether it’s referenced in pop culture or is a personal prediction – is technology. If anyone can correctly predict one aspect of the future, it would include the involvement of...
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