Opsveda: Enabling Operational Insight

Opsveda: Enabling Operational Insight

Opsveda: Enabling Operational Insight

OpsVeda joins SAP Startup Focus Program at SAPPHIRE NOW 2014 to discuss its solution and the quality of enablement and development help received through the program. The startup company focuses on Supply Chain Visibility and Process Optimization. The OpsVeda solution provides real time predictive visibility into process exceptions across execution processes spanning Order Fulfillment, Supply Management, Shipment Logistics and Channel Operations using the SAP HANA platform.

By Vocalcom

Mobility in the Virtual Call Center

The bottom-line is unquestionably important for any call center hoping to gain new customers and retain those that they already have. So, what can call center managers do to strengthen that bottom line? Simply put, know the difference between ease of experience and satisfaction, which often comes down to the experience customers have when they reach the call center. With...
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