Oracle Marketing Cloud and Oracle CRM On Demand

Oracle Marketing Cloud and Oracle CRM On Demand

Oracle Marketing Cloud and Oracle CRM On Demand

Oracle CRM On Demand and Oracle Marketing Cloud can be integrated together to bring Modern Marketing into your CRM system. Watch this video to see how Oracle CRM On Demand is enhanced with the ability for you to qualify Leads by tracking the Lead’s digital body language so you can concentrate on your highest ranked Leads and the ability to send HTML rich personalized emails quick and easily from CRM On Demand. For more information about Oracle CRM On Demand R26 please visit our Products page http://www.oracle.com/us/products/applications/crmondemand/current-release-1876528.html For more information about Oracle Marketing Cloud please visit the Oracle Marketing Cloud product page http://.... I’m not sure which link to use for the Oracle Marketing Cloud product page: http://www.oracle.com/us/corporate/features/marketing-automation/index.html

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Part 2 - Top Areas of Improvement for Call Center Intraday Management

When call center managers were asked about what needed the most improvement in their call centers, they mentioned four areas. The first two – intraday staffing and queue management –were discussed in part one of this series. Now, let’s move on to the last two challenges faced: Real-time monitoring and alerts and intraday task management. The Challenge: Real-time monitoring and...
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