Overview of Mobile Application for Smart Phones for Microsoft Dynamics CRM Online 2015 Update 1

Overview of Mobile Application for Smart Phones for Microsoft Dynamics CRM Online 2015 Update 1

Overview of Mobile Application for Smart Phones for Microsoft Dynamics CRM Online 2015 Update 1

Get an overview of our new Mobile Application for Smart Phones for Microsoft Dynamics CRM Online 2015 Update 1. This video, featuring Beth Steinke, will walk you through navigation and will show you how to access more options, add records, and create contacts. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx and http://go.microsoft.com/fwlink/?LinkId=394323.

By Vocalcom

Social Media: A Core Business Element for Contact Center Success

Customer experience management is critical to a company’s success. A large part of this involves tailoring service programs to incorporate channels of communication based on individual customer’s preferences. One such channel is social media – and it’s becoming increasingly popular. In a recent survey commissioned by market research firm Aberdeen Group on trends impacting contact center services, it was found...
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