Panasonic Integrates All Stages of the Pipeline with Salesforce.com

Panasonic Integrates All Stages of the Pipeline with Salesforce.com

Panasonic Integrates All Stages of the Pipeline with Salesforce.com

Join us to hear how Panasonic implemented a single instance of Salesforce Sales Cloud across all of its B2B business units in EMEA, replacing three existing Siebel solutions after struggling to maintain a consistent customer service experience. Panasonic and Cloud Sherpas will walk you through how they worked to redefine the overall sales and service processes, and provide service agents with a single view of customers across all relevant aspects of the business.

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6 Tips for Optimum Email Customer Service

Email remains an essential communication tool in our professional lives, no matter how many new channels have cropped up in our digital age. Despite the growing popularity of social media and other channels known for quick communication, email customer service remains in great demand. However, statistics show that timeliness and quality tend to suffer. A Forrester Research study found that...
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