Panasonic Integrates All Stages of the Pipeline with Salesforce.com

Panasonic Integrates All Stages of the Pipeline with Salesforce.com

Panasonic Integrates All Stages of the Pipeline with Salesforce.com

Join us to hear how Panasonic implemented a single instance of Salesforce Sales Cloud across all of its B2B business units in EMEA, replacing three existing Siebel solutions after struggling to maintain a consistent customer service experience. Panasonic and Cloud Sherpas will walk you through how they worked to redefine the overall sales and service processes, and provide service agents with a single view of customers across all relevant aspects of the business.

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Facebook Chat Bots: The Future of Self-Service?

Facebook is determined to take customer service to the next level. The company recently revealed its Businesses for Messenger platform, highlighting the perks of its popular messaging app for customer engagement. Now, Facebook has announced it is granting businesses access to its API to further develop one feature of its Messenger platform: chat bots. What exactly are chat bots? Essentially,...
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