Parature Multi-Channel Customer Support Showcase from Microsoft Dynamics CRM.

Parature Multi-Channel Customer Support Showcase from Microsoft Dynamics CRM.

Parature Multi-Channel Customer Support Showcase from Microsoft Dynamics CRM.

Parature from Microsoft is a customer service software that helps organizations engage with customers for a better support experience. This video will walk through the consistent multi-channel support experience that Parature can enable to drive precise, proactive support. Take a quick walk-through of a standard customer interaction across social, web and email properties. Visit www.parature.com to learn more about multi-channel engagement! For more information, see - http://www.parature.com/customer-service-software/multi-channel/

By Vocalcom

What Customer Service Improvement Projects Are You Prepared to Undertake?

Research is now showing that call center managers and decision makers are being more selective than ever when it comes to what customer service improvement projects they’re willing to undertake. This is pretty understandable; so far in 2013, there have been a multitude of top trends and opportunities made available that can help companies craft a solid roadmap for success,...
View Full Article