Parature Multi-Channel Customer Support Showcase from Microsoft Dynamics CRM.

Parature Multi-Channel Customer Support Showcase from Microsoft Dynamics CRM.

Parature Multi-Channel Customer Support Showcase from Microsoft Dynamics CRM.

Parature from Microsoft is a customer service software that helps organizations engage with customers for a better support experience. This video will walk through the consistent multi-channel support experience that Parature can enable to drive precise, proactive support. Take a quick walk-through of a standard customer interaction across social, web and email properties. Visit www.parature.com to learn more about multi-channel engagement! For more information, see - http://www.parature.com/customer-service-software/multi-channel/

By Vocalcom

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So much emphasis has been placed on strengthening multi-channel service within the contact center that some business execs are forgetting about the importance of providing agile service. Why is it important that they remember both? Because your customers want both…and they’re not willing to compromise. In fact, 89 percent of your customers are likely to consider your competition if they...
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