Parature Multi-Channel Customer Support Showcase from Microsoft Dynamics CRM.

Parature Multi-Channel Customer Support Showcase from Microsoft Dynamics CRM.

Parature Multi-Channel Customer Support Showcase from Microsoft Dynamics CRM.

Parature from Microsoft is a customer service software that helps organizations engage with customers for a better support experience. This video will walk through the consistent multi-channel support experience that Parature can enable to drive precise, proactive support. Take a quick walk-through of a standard customer interaction across social, web and email properties. Visit www.parature.com to learn more about multi-channel engagement! For more information, see - http://www.parature.com/customer-service-software/multi-channel/

By Vocalcom

Delivering the Optimal Customer Experience

Some people may think that customer service and customer experience are essentially the same. In truth, customer service focuses on delivering support to a customer, whereas customer experience considers the perspective of the customer—what it actually feels like to be on the receiving end of support. Customer experience is increasingly becoming a priority for businesses, with Forrester Research reporting that...
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