Part 1: Exporting Your Data

Part 1: Exporting Your Data

Part 1: Exporting Your Data

The Data Import Wizard lets you import Account and Contact data quickly and easily into Salesforce, from a variety of tool such as Google, Yahoo, Outlook and more! This video walks you through how to get your data out of your current tool and into a csv file. Then you'll be ready to import, which is covered in part 2 of this 2 part video series.

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Top 10 Customer Engagement Trends for 2016 - Part 2

As described in our previous blog post, contact centers are set to experience shifts in customer engagement strategy in 2016. Here are the remaining five trends to follow in the new year. Big data. With big data analytics, companies are able to analyze a mix of complex data sets from various sources to gain critical insights into customer behavior. This...
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