Part 1: Welcome and Corporate Overview - Salesforce World Tour Chicago

Part 1: Welcome and Corporate Overview - Salesforce World Tour Chicago

Part 1: Welcome and Corporate Overview - Salesforce World Tour Chicago

Marc Benioff, Chairman and CEO, Salesforce, opens the Welcome to the Customer Success Platform keynote at Salesforce World Tour Chicago. He interviews Randy Rutta and Steve Bergman, CEO and CIO of Easter Seals about their work with Salesforce Foundation. Later he speaks with Chicago Mayor Rahm Emanuel. Recorded live on April 23, 2015.

By Vocalcom

Eighty Percent of Shoppers Prefer Cross-Channel Communication

The world of customer service is competitive, there’s no two ways about it. Therefore, when it comes to trying to make your call center applications as effective as possible, it’s imperative that not just one source of communication is depended on to reach clients. In fact, a new NCR poll reveals that 70 percent of retailers believe customers are more...
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