Part 2: Meet the Customer Success Platform - Salesforce World Tour Chicago

Part 2: Meet the Customer Success Platform - Salesforce World Tour Chicago

Part 2: Meet the Customer Success Platform - Salesforce World Tour Chicago

Marc Benioff, Chairman and CEO, Salesforce presents a vision for how companies can connect with their customers in entirely new ways with the Salesforce Customer Success Platform. Recorded live during Salesforce World Tour Chicago on April 23, 2015.

By Vocalcom

Contact Center Social Media Use Projected for Extreme Growth

We can’t live without social media, and now, neither can the call center. Thanks to the Internet, the workplace has completely evolved and, accordingly, call centers are becoming increasingly advanced by integrating new and disruptive technological solutions (of course, social media just happens to be one of those solutions). At this year’s Call Center Week in Las Vegas, Nevada, Yves...
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