Part 3: Analytics Case Study featuring GE Capital - Salesforce World Tour Chicago

Part 3: Analytics Case Study featuring GE Capital - Salesforce World Tour Chicago

Part 3: Analytics Case Study featuring GE Capital - Salesforce World Tour Chicago

Stephanie Buscemi, SVP Product Marketing, Salesforce, presents a vision of how GE Capital gets to new, powerful insights that grow their business faster using Salesforce Analytics Cloud. Recorded live during Salesforce World Tour Chicago on April 23, 2015.

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Why a Cloud Contact Center Is No Longer Just a Perk

Years ago, the cloud was either a myth or an advanced, new perk for call center managers looking to get a leg up on the competition. In 2008, the adoption rate of cloud-based contact center solutions was a mere 2.2 percent; however, by 2011, that figure more than doubled to 5.9 percent, and by the end of 2015, it’s expected...
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