Part 5: Sales, Service, Marketing and Community - Salesforce World Tour Tokyo Keynote, 12/4/14

Part 5: Sales, Service, Marketing and Community - Salesforce World Tour Tokyo Keynote, 12/4/14

Part 5: Sales, Service, Marketing and Community - Salesforce World Tour Tokyo Keynote, 12/4/14

Hitoshi Kawahara, President and COO, Salesforce Japan presents a case study for how the company Sompo uses Sales Cloud, Service Cloud, Marketing Cloud and Community Cloud to provide an unparalleled experience for their customers.

By Vocalcom

Best Practices for Servicing Your Smartphone Customers

In today’s fast-moving society, it’s important for call centers to apply different techniques in order to meet the wide array of demands that consumers can have. If you’re looking for some call center applications that will help develop a positive customer service experience, two main components can be incorporated to achieve this goal: social media and mobile apps. Social Media...
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