Part 5: Sales, Service, Marketing and Community - Salesforce World Tour Tokyo Keynote, 12/4/14

Part 5: Sales, Service, Marketing and Community - Salesforce World Tour Tokyo Keynote, 12/4/14

Part 5: Sales, Service, Marketing and Community - Salesforce World Tour Tokyo Keynote, 12/4/14

Hitoshi Kawahara, President and COO, Salesforce Japan presents a case study for how the company Sompo uses Sales Cloud, Service Cloud, Marketing Cloud and Community Cloud to provide an unparalleled experience for their customers.

By Vocalcom

The Call Center Agents' Role in Handling Customer Complaints

The call center agent is a company’s first line of defense when it comes to solving customers’ problems. As such, they often bear the brunt of a customer’s frustration, despite the fact that they didn’t personally cause the problem. It’s their responsibility to do everything in their power to ensure that the customer is completely satisfied. The right call center software...
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