Part 6: Apps - Salesforce World Tour Tokyo Keynote, 12/4/14

Part 6: Apps - Salesforce World Tour Tokyo Keynote, 12/4/14

Part 6: Apps - Salesforce World Tour Tokyo Keynote, 12/4/14

Hitoshi Kawahara, President and COO, Salesforce Japan, presents a case study around how Konica Minolta uses Salesforce1 Lightning to rapidly build and deploy custom apps.

By Vocalcom

Mobility in the Virtual Call Center

The bottom-line is unquestionably important for any call center hoping to gain new customers and retain those that they already have. So, what can call center managers do to strengthen that bottom line? Simply put, know the difference between ease of experience and satisfaction, which often comes down to the experience customers have when they reach the call center. With...
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