Part I â Introduction, Chad Hart

Part I â Introduction, Chad Hart

Part I â Introduction, Chad Hart

While they are rarely in the limelight, real-time media servers are a critical part of communications networks today. Media servers and Media Resource Function (MRF) software is playing an even larger role as video telephony, recording, and real-time stream processing play a larger part in our daily communications. Several initiatives are driving new media server needs and increased usage, including: 1. Voice over LTE (VoLTE) 2. Telephony Application Developer (TAD) programs 3. Network Function Virtualization (NFV) 4. Web Real Time Communications (WebRTC)

By Vocalcom

Workplace Design is Key to Employee Motivation and Success

Call centers are a dynamic environment and the hub of a company's customer service department, with agents and managers working tirelessly to deliver on a brand promise day in and day out. Given the intensity of the job and the often nontraditional shifts agents and managers work, the call center needs to be a place where employees feel comfortable so...
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