Part IIâMedia Servers, Expanding Roles, Dean Bubley

Part IIâMedia Servers, Expanding Roles, Dean Bubley

Part IIâMedia Servers, Expanding Roles, Dean Bubley

While they are rarely in the limelight, real-time media servers are a critical part of communications networks today. Media servers and Media Resource Function (MRF) software is playing an even larger role as video telephony, recording, and real-time stream processing play a larger part in our daily communications. Several initiatives are driving new media server needs and increased usage, including: 1. Voice over LTE (VoLTE) 2. Telephony Application Developer (TAD) programs 3. Network Function Virtualization (NFV) 4. Web Real Time Communications (WebRTC)

By Vocalcom

Majority of Call Center Execs Believe They Deliver High Quality Customer Service

We all know that providing stellar customer service is important. This means ensuring a positive customer experience and adopting a multi-channel approach so that your customers are constantly satisfied. Despite these being the top two challenges cited by contact centers today, call center executives are apparently very confident when it comes to the customer service they deliver. According to a...
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