Part IIâMedia Servers, Expanding Roles, Dean Bubley

Part IIâMedia Servers, Expanding Roles, Dean Bubley

Part IIâMedia Servers, Expanding Roles, Dean Bubley

While they are rarely in the limelight, real-time media servers are a critical part of communications networks today. Media servers and Media Resource Function (MRF) software is playing an even larger role as video telephony, recording, and real-time stream processing play a larger part in our daily communications. Several initiatives are driving new media server needs and increased usage, including: 1. Voice over LTE (VoLTE) 2. Telephony Application Developer (TAD) programs 3. Network Function Virtualization (NFV) 4. Web Real Time Communications (WebRTC)

By Vocalcom

Your Guide to Unprecedented Social Media Support - Exceed Customer Expectations

Providing the very best in social media customer support is one of the greatest challenges for the virtual call center. Along with maintaining quick response times through traditional channels, such as phone and e-mail, your agents are now tasked with handling additional methods of communication, such as Facebook and Twitter. In the past, we’ve taken a look at steps that...
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