Patient and Physician Collaboration in the Cloud

Patient and Physician Collaboration in the Cloud

Patient and Physician Collaboration in the Cloud

The opportunities provided by the growth of Cloud and Salesforce are reshaping how life sciences companies engage with their customers. Hear how Accenture and their customers are focusing on the future of patient services, physician portals, mobility, service and support, and collaboration in the Cloud.

By Vocalcom

That 'Unsuccessful' Customer Call Is More Important Than You Think

Every call center leader knows that not every client interaction is going to work out exactly as planned. Unfortunately, these interactions have been shown to even end in frustration and a negative experience on both the customer and the employee’s end (paying a quick visit to YouTube and listening to a sampling of nightmarish examples will prove this true). While...
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