Paul Unbenhagen on Avaya Open Source

Paul Unbenhagen on Avaya Open Source

Paul Unbenhagen on Avaya Open Source

Paul Unbehagen, Chief Architect, Avaya Fabric Networking, provides a short introduction on the benefits of Open Source and how Avaya plans to leverage its standard fabric protocols with open interfaces and open source customization tools.

By Vocalcom

New Research Reveals the Growing Role of Cloud Analytics for Gaining Customer Insight

Many call center managers and leaders are well aware of the benefits and competitive advantages afforded by predictive technology, including predictive analytics and dialers. But now, new research is showing that taking this technology to the cloud – such as cloud predictive analytics or a hosted predictive dialer – will yield even better results, especially when it comes to gaining...
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