Paul Unbenhagen on Avaya Open Source

Paul Unbenhagen on Avaya Open Source

Paul Unbenhagen on Avaya Open Source

Paul Unbehagen, Chief Architect, Avaya Fabric Networking, provides a short introduction on the benefits of Open Source and how Avaya plans to leverage its standard fabric protocols with open interfaces and open source customization tools.

By Vocalcom

What is Customer Relationship Management?

From BPO and IP to CEM and SIP, call center jargon often seems like a dizzying maze of mysterious acronyms. Today, we’re focusing on one of them: CRM, or Customer Relationship Management. First, let’s clarify exactly what is meant by customer relationship management. Our own CRM partner, Salesforce, excellently defines the term in a recent blog post, comparing it to...
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