Pre-Show Interview 3 - Salesforce World Tour New York - Amanda Leet

Pre-Show Interview 3 - Salesforce World Tour New York - Amanda Leet

Pre-Show Interview 3 - Salesforce World Tour New York - Amanda Leet

Peter Coffee talks with Amanda Leet, VP. Marketing Cloud, Salesforce, before the Salesforce World Tour New York keynote.

By Vocalcom

Great Power and Great Responsibility: Social Media as a Call Center Solution

There’s a universal feeling of frustration in being told to “Please hold” until an important question can be answered. In today’s social media-driven market, we have been conditioned to want answers immediately. Luckily, that immediacy can be found when virtual call centers utilize the power of online services such as Facebook or Twitter to increase customer satisfaction. Recent data shows...
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