Pre-Show Interview 5 - Salesforce World Tour New York - Design Within Reach

Pre-Show Interview 5 - Salesforce World Tour New York - Design Within Reach

Pre-Show Interview 5 - Salesforce World Tour New York - Design Within Reach

Peter Coffee talks with John Edelman, CEO, Design Within Reach, and John McPhee, President, Design Within Reach, before the Salesforce World Tour New York keynote.

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Part 2 - Turning Your Contact Center into More than Just a Cost Center

One huge challenge today for many enterprises is supporting consumers who begin transactions on one channel and then move to another. In part one of this series, we examined how customer experience teams need to better optimize these strategies for companies’ overall goals and objective with advanced, integrated call center software solutions. Perhaps one of the biggest downfalls for a...
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